Cancelling an Order
Details of your cancellation right (right of withdrawal)
Cancelling an entire order
Sometimes it is necessary to cancel an entire order. You can cancel your order as follows:
1. Login to your Account
2. Search for the relevant order and the click the "Cancel Order" button
NOTE: If your order has the status "Picked" or "Picking in Progress"" you will not be able to cancel this order.
If you cancel your order that is not ”picked” or “picking in progress” there is no further charge. If you cancel an order you have paid for by credit card, then Shower Seals Direct reserves the right to charge you the customer any costs incurred on all orders that have been dispatched, including return carrier charges and a 20% restocking charge on orders over seven days old. Items that have been taken out of their original packaging will not be collected.
Returns Policy - Faulty Goods
All products sold on www.showersealsdirect.co.uk & www.showersealsdirect.com have a manufacturers guarantee. Guarantees and their duration are at behest of the manufacturer. Shower Seals Direct does not endorse or support any of the offered manufacturer’s guarantees.
Goods that have incurred a fault are due to manufacturing defects, or incorrect item(s) shipped.
In the unlikely even that you have received such an item you must contact us at firstname.lastname@example.org within 14 days of the order shipment date. We will initialise our refund / replacement procedure once we have received and inspected the goods. A refund for the postage paid to send the item(s) to Shower Seals Direct will be paid once we have established that the item is faulty or was an incorrect order. The parcel that you the buyer ships to Shower Seals Direct will remain your responsibility until it is received by Shower Seals Direct.
In mid September 2014 we have been forced to introduce a restocking fee on the purchase of our goods. This means if you buy any of our kits that include a Sealux, Trimlux, Cladseal or Panseal PVC trim you will incurr a cost if you decide to return it to us.
PVC Kits/trims, The restocking fee is £10
Aquastrap or HydroHalt (with or without silicone) The restocking fee is £5
BAL Tanking Kits The restocking fee is £10
Why do we charge these fees?
We charge these fees as the kits need to be repackaged for the next customer. This process has a material cost and a time cost.
Goods that show damaged packaging.
Before you sign for your delivery you must visually inspect the packaging for any defects. Should you notice a defect to the outer packaging you must evaluate if the product itself has been damaged,
if the product itself is damaged you should not sign for it. You must email us at email@example.com within 7 days that the delivery was damaged from due to shipping.
If only the packaging is damaged, the goods are not damaged/faulty and you are happy to accept the delivery please sign the delivery document as “Damaged Shipment’
In most cases the manufacturer provides after sales assistance with their products. In the event of a problem after installation please contact us at support@ShowerSealsDirect.co.uk, detailing the problem and clearly stating your order number and contact details.
Returns Policy - Changed Your Mind - Your Right of Cancellation
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 14 days from the day after taking delivery.
You the buyer has the right to cancel the contract at any time up to the end of 14 working days after you have received the goods.
To exercise your right of cancellation, you must give written notice to the Supplier by letter or via the Returns Form on our website, giving details of the goods ordered and their delivery. Notification by phone or voice mail is not sufficient.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to ShowerSealsDirect at your own cost. The goods must be returned to the address shown on the Return Form You must take reasonable care to ensure the goods are not damaged whilst in your in presence or in transit.
Once you have notified the ShowerSealsDirect that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
As our Items ship from Dublin they must be returned to either our Norther Ireland (UK) or our Dublin address.
If you do not return the goods as required, the ShowerSealsDirect may charge you a sum not exceeding the direct costs of recovering the goods.
To return the goods to us you will need to fill in the online Request Returns Form (RRF) that you can access here Cancellation can be in the form of email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods.